Customer Service Representative

Currently, based in Grove City, Ohio, Tosoh USA markets and sells a variety of chemical products produced by Tosoh Corporation and its affiliates that go into a myriad of industries and markets. Silica glass (a.k.a. quartz), organic chemicals, and specialty polymers are just some of the essential Tosoh USA provides to customers who produce everyday things.
 
JOB DUTIES:

• Provide Quotes for customers
• Receive/Process Customer POs/Sales Orders in MAS500 (ERP System)
• Create Purchase Orders in MAS500/ERP and send to Japan
• Receive Product into inventory (MAS500/ERP)
• Handle all shipments Imported from Japan to USA and/or other countries
  • Review and verify Vendor invoices
  • Review/Maintain shipping documents, including creating ISF Form
  • Track all shipments from Country of Origin to USA Port, or international Port
  • Maintain shipping documents and track items shipped by AIR
  • Schedule International Freight Pick Up
• After product arrives in WH
  • Maintain distribution to customers
  • Create delivery instructions and material releases for all product to be delivered to multiple customers
  • Create necessary paperwork, ie. Pick List, Pack List, CoC, etc. (MAS500/other) and send to Customer
  • Create customer invoices (MAS500/ERP)
• Create documents for international customers.  Work with customer’s carrier to coordinate pick up
• Maintain inventory, ie.  Bin assignments, Warehouse Transfers, Consignment Inventory levels, etc.
• Maintain and Handle Return Material Authorizations/Defective Material
• Issue DMRs to Japan
• Process customer credits for defective material, when necessary
• Inventory analysis reports
• Perform other duties, as required
• Perform yearly inventory checks

• High School diploma or equivalent
• Must be customer focused
• Professional communication skills, verbal and written 
• Familiar with Import/Export documents and tracking experience a plus
• At least one year of industrial customer service/sales administration experience
• At least one year of ERP experience (SAP or similar)
• Proficiency with MS Office, Excel, and other computer applications
• Ability and willingness to develop a working knowledge of Tosoh USA’s products
• Ability and willingness to interact in a highly professional and effective manner with Management, Co-Workers, Customers, Vendors, Carriers, etc.
• Highly effective in problem-solving, organizational, detail oriented and time management skills
• Ability and willingness to travel 1-2 times per year